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Thank you for patronizing Wavelet. If you need any help, reach us using the following methods:

1) How to request for support?

1.1) Wavelet Service Desk

    Click here and bookmark it.
  • If you want your issues to be resolved fast, this is the only way. We have a dedicated support to process the issues created here (first priority).
  • When you create an issue this way, you will receive notifications on any progress / changes on the issue.
  • A picture paints a thousand words, and a video paints a thousand pictures. Please annotate on the screen capture for better clarity. You may use the following screen capture software:

1.2) Telegram

    Download and install here.
  • Connect to our telegram id: @leehongfay
  • Once connected, please provide the following information:
    • Service desk ticket number (WH-nnnnnn)
    • Your full name
    • Your company name
    • Your mobile phone number
  • We will create a chat group to connect to our technical support personnel

1.3) Hotline

    Call 1700817538 (from Malaysia)
    Call +60 17 366 3081 or +60 17 366 3753 (from overseas)
  • This online is only useful for emergency technical support (severe / critical condition)
  • For regular discussions / inquiry, you may send Telegram messages to us instead.

2) User Support Process Flow

2.1) General Support/Enhancement and Customization Request

The Wavelet Service Deskflow describes the process involved in acquiring necessary assistance from the respective team specializing in respective area of expertise. Numerous teams have been set up along the Person in Charge (PIC) to allow and ensure hassle free issues being conveyed from our customer end to our professional employee team. Hence, issues reported accordingly referring to the above chart will be handled and resolved precisely.